Privacy Policy

Effective Date: 25/4/2025

At “ZYFT”, Your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform through our mobile app, website, or services (collectively, “the Service”). By using ZYFT, you agree to the terms outlined below.

1. Information We Collect

We collect information you provide directly to us, such as:

• Personal identification information (Full name, phone number, email address, etc.)
• Payment information
• Profile photo (optional)
• Government-issued ID (for verification where required)

Location Data

We collect real-time location data to provide ride tracking, accurate pickups, and trip navigation.

Device & Usage Data

Device type, IP address, operating system, app usage behavior, and crash reports.

Ride History & Preferences

Trips taken, pickup/drop-off points, favorite locations, and feedback.

2. How We Use Your Information

We use your data to:

• Provide and improve transportation services
• Process payments securely
• Match riders and drivers
• Provide customer support
• Notify you of service updates or promotions
• Ensure safety, security, and fraud prevention
• Analyze usage trends and improve performance

3. Sharing Your Information

We may share your data with:

• Drivers: To complete trip requests
• Payment Processors: For secure transactions
• Service Providers: For data analytics, customer support, and platform improvements
• Law Enforcement: When required by law or to ensure public safety
• Business Transfers: In the event of a merger or acquisition

4. Data Security

We implement strong security measures including encryption, firewalls, and access controls. However, no digital system is 100% secure, and we encourage users to protect their login credentials.

5. Your Choices & Rights

• Access or Update your information via the app
• Opt-out of marketing messages
• Request Deletion of your account and data
• Withdraw Consent at any time

6. Data Retention

We retain personal data only as long as necessary for service delivery, legal obligations, and dispute resolution.

7. Children’s Privacy

ZYFT is not intended for users under 18. We do not knowingly collect data from minors.

8. International Data Transfers

If you use ZYFT outside your home country, your information may be transferred across borders, with appropriate safeguards in place.

This policy may be updated periodically. We’ll notify you of significant changes via email or in-app notifications.